Legal Information
These are the general website terms and conditions of use of FirstGroup plc, 395 King St, Aberdeen AB24 5RP, registered in Scotland number 157176.
By accessing this website and/or communicating with FirstGroup plc by email, you consent to the following Terms and Conditions of use:
Purpose of the site
The content of this site is provided for general information purposes. Selected products and services are offered for sale in designated locations on the site and additional Trading Terms will be highlighted in these locations. Elsewhere on this site neither the information nor any opinion expressed on this site is an offer to provide any specific product or service.
Use of site
FirstGroup plc has made reasonable efforts to ensure the accuracy, currency, completeness and electronic integrity of this site and the information published on it. However, FirstGroup plc cannot accept liability for any loss of any kind incurred as a result of reliance on the information provided in this site or any other website which can be accessed by a link from this site, or the functioning of this site. See also the Linking and Framing Policy. The contents of this site are subject to change without notice.
FirstGroup plc excludes to the fullest extent permitted by law all liability for any claims, penalties, losses, damages, costs or expenses arising from the use of, or inability to use, this site or from any unauthorised access to or alteration of the site.
This site is established in the United Kingdom and is directed to United Kingdom residents only. Scottish law governs these Terms and Conditions and your use of this site. By accessing this site you agree to submit to the exclusive jurisdiction of the Scottish Courts in relation to any claim or dispute arising out of or connected with your use of the site.
Contact Details
FirstGroup plc can be contacted:
- By post - FirstInfo, Floor 6, Intercity House, North Road, Plymouth, Devon, PL4 6AB
- By email - contactus@firstgroup.com
- By telephone - 0845 601 8020
Any complaints should be directed to:
Customer Services Dept, FirstInfo, Floor 6, Intercity House, North Road, Plymouth, Devon, PL4 6AB
Linking and Framing Policy
Links to this website
You may create a link from your website to the home page of this website provided that you do not link to this website from any site containing obscene, defamatory, threatening, inflammatory or degrading material or material which infringes the intellectual property or other rights of any third party or which is otherwise unlawful. By linking to this website, you agree that you have read and agree to be bound by this Linking and Framing Policy ("this Policy").
You agree not to use any trademark of FirstGroup plc, or any related graphic, as a link without prior written authorisation from FirstGroup plc. If you do create a link to this website, you do so at your own risk and this Policy and Terms and Conditions of Use of this website apply to all use of this website via the link. Links are permitted to the home page only and not to any other pages of this website. Any deep-linking to or framing of this website may only be made with the prior written consent of FirstGroup plc. Please e-mail us at contactus@firstgroup.com for details.
You must not misrepresent your relationship with FirstGroup plc or present false or misleading impressions about FirstGroup plc. Links may not be used in a manner that implies or suggests that FirstGroup plc approves or endorses you, your website or your goods and/or services (except as FirstGroup plc may have agreed separately with you in writing).
FirstGroup plc shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend FirstGroup plc against all claims arising out of or based on your website.
FirstGroup plc reserves the right at any time and in its sole discretion to request that you remove all links or any particular link to this website from your website.
Licence
Subject to your compliance with the above terms, FirstGroup plc grants you a limited, non-exclusive, non-transferable, royalty-free licence to use FirstGroup plc's name solely for the purpose of establishing any permitted link under this Policy. Except for the limited licence to use FirstGroup plc's name as set out and otherwise as may be permitted by applicable law, you may not use any of FirstGroup plc's trademarks for any other reason without the express written permission of FirstGroup plc. FirstGroup plc may at any time, at its sole discretion, without cause, terminate the licence to use FirstGroup plc's name and your right to link to any pages on this website. In such event upon request, you agree to immediately remove all links to this website and to cease using FirstGroup plc's name for linking purposes. Thereafter, any future links to this website by you will require the express written permission of FirstGroup plc. FirstGroup plc reserves the right to amend this Policy at any time. By continuing to link to this website, you agree to be bound to and abide by this Policy, as well as the Terms and Conditions of use on this website, as amended from time to time.
FirstGroup plc reserves the right to employ all necessary measures at any time to remove any linking to or framing of this website.
Links from this website
FirstGroup plc does not monitor or review the content of websites which can be accessed by a link from this website. Opinions expressed or information provided on any linked sites are not necessarily shared or endorsed by FirstGroup plc. FirstGroup plc is not the publisher of material appearing on or available via any linked website and will not be held liable for any information, advertising, products or services on or offered from such sites, nor can FirstGroup plc guarantee your privacy where you access other websites via this website. Any dealings between you and any third party advertisers or suppliers found on or via this website, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between you and the relevant advertiser or supplier. FirstGroup plc is not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings.
Security Policy
FirstGroup plc makes every effort to maintain customer confidentiality and security when transacting on line. This includes taking steps to ensure the security of your credit card details and personal information. Our practice reflects current security standards, if these standards or the law changes our practices and this policy will be updated accordingly.
1. Is the Credit Card Information I Supply Secure?
FirstGroup offer a range of e-commerce sites and since these went live in January 2000 there have been no confirmed cases of fraud reported by customers as a result of credit card purchases made here.
2. Why Do I Hear So Much About Security On The Internet?
Several things conspire to make Internet security a newsworthy item. First, it is relatively new, so people wonder, talk and write about it. Secondly, the Internet is 'technology' so people find it interesting to discuss and tend to be a little suspicious of it.
The Internet has always thrived on openness. It has been the 'Internet Way' for someone to release something - a piece of software, a networking application, a security protocol - then have lots of smart people try to find the flaws in it, lending their ideas to make it better. It has proven to be a remarkably effective development process. But for people unfamiliar with it, to see each new item get pounced on and picked apart, can be rather disconcerting.
When buying something on the Internet there are three things to be sure of:
- Data is strongly encrypted
- The site you are doing business with is the site you think it is.
- The site you are doing business with processes your credit card and address information in a safe and responsible manner
Points 1. and 2. are taken care of by SSL (Secure Sockets Layer), the Industry Standard protocol that this site uses to communicate with secure browsers like Netscape and Internet Explorer. When communicating with a secure server like ours, these browsers encrypt the information you send in a way that is extremely difficult for anyone else to decode. (You don't have to know whether your browser supports secure transactions - if it doesn't, you won't be able to complete the checkout process.) We've included a visual representation below of what to look for in your browser window to see if you're viewing a site securely.
Many security experts say the most important thing is what happens once the merchant receives your order. On this site, we take several steps to keep things on our end as safe as possible. For example, we keep orders encrypted until we're ready to process them. We process orders several times each hour, so they don't 'sit' anywhere very long. We do order processing on machines that aren't connected to the Internet and finally, we don't keep a copy of your credit card number on file. While this is a minor inconvenience - whether ordering on the Internet or by phone, you have to give us the number every time you order - we believe it's the safest and most honest way to do business.
Data Protection Policy
We respect your privacy and are firmly committed to protecting your information. The law places certain obligations on us and we have put further procedures in place so you can be confident that the data you provide will only be used in a lawful and fair way and that we will never mislead you about the use of your data. You can be sure that we will never pass on your information to third parties or send you marketing material without your express consent.
FirstGroup plc is a Data Processor under the Data Protection Act 1998 and has nominated the Assistant Company Secretary to be its Data Protection Officer. Whenever we collect data on our website we will provide you with information on the purposes for which we intend to process the data and any other information which is required to ensure fairness in our dealings with you.
The Data Protection Act 1998 deals with three main areas:
1. Notification
There is a requirement to register with the Information Commission (called notification) for most businesses which process data. We have registered with the Information Commission and full details of our registration can be seen on the Information Commission website.
2. The Data Protection Principles
Anyone processing data is required to comply with the eight Data Protection Principles.
In brief, these require data to be:
- Fairly and lawfully processed
- Processed for limited purposes
- Adequate, relevant and not excessive
- Accurate
- Not kept longer than necessary
- Processed in accordance with individuals rights
- Kept secure
- Not transferred to non-EEA countries which do not afford data adequate protection.
In order to ensure compliance with these principles we only use your data for the purposes for which it was provided by you. We do not ask for more information than we need. After a reasonable length of time it is securely deleted. Only a limited number of staff who have been properly trained are able to access the data we hold and we have a strict policy of not passing on or selling any data we have collected.
If you are aged 16 or under you are reminded that you must get your parent/guardian's permission before you provide any personal information to FirstGroup plc's website (such as your name and address or email address). Users without this consent are not allowed to provide us with personal information.
3. Subject Access Requests
You can update your data or ask us not to get in touch with you again, at any time by contacting: contactus@firstgroup.com, telephoning 0845 601 8020 or writing to Data Protection, FirstInfo Ltd, Intercity House, North Rd, Plymouth, Devon, PL4 6AB.
The Act also creates a special right which allows you to gain access to all the data we hold relating to you (i.e. in which you can be identified). This is called a subject access request and must be done in writing providing sufficient information for us to identify you.
If you make a subject access request we will promptly:
Tell you whether we hold any personal data relating to you, the purposes for which those data are being processed and those to whom they are or may be disclosed.
Supply you with a copy of all the information that forms any such personal data.
Requests for subject access should be made in writing to the Data Protection Officer, FirstGroup plc, 395 King St, Aberdeen AB24 5RP. We are entitled to charge a fee for dealing with a subject access request - at present the maximum fee is £10.00
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