Improving our stations
Our passengers’ experience of the station environment significantly influences their perception of their overall journey. We are committed to improving the safety, security, accessibility and general condition of our stations as part of improving customer service.
We have a significant ongoing investment programme in new and improved station facilities that totalled £40 million during the past year. Improvements include redecorating waiting rooms, toilets and booking halls, improving customer information systems and the introduction of improved access and security measures. Examples of some of the larger refurbishments include:
- A £multi-million revamp of Aberdeen station has improved security measures, lighting and lifts and incorporated major car parking facilities within the station complex.
- Major refurbishment work has taken place at Oxford, Ealing Broadway and Bath Spa stations at a combined investment of £1.2 million. The development includes upgrades to station interiors, new accessible ticket offices at Oxford and Bath Spa and improvements to toilets, waiting rooms and seating areas.
- A major facelift at Huntingdon station has involved restoration of the station canopy by Network Rail while First Capital Connect has installed new automatic ticket gates and platform shelters. Work is also complete on a brand new bus/rail interchange.
- A £0.25 million investment at Selby station has completely refurbished the waiting room and buffet area.
- £200,000 investment at Northallerton station has improved toilets, access and the associated subway.
- A £750,000 refurbishment of Fort William Station transport hub has enhanced access and facilities.
As part of this programme we continue to invest in our stations and car parks achieving security accreditation the details of which can be found in the security section of this report.
We continue to invest in our stations and car parks to achieve security accreditation. Details can be found in the Security section of this report.
Luton Airport Parkway Station is Highly Commended
First Capital Connect’s Luton Airport Parkway station was one of only two stations highly commended in the large station category at the 2007 National Rail Awards. Judges from the National Rail Awards liked Luton Airport Parkway’s well-staffed ticket office, spacious car park, shuttle bus to Luton Airport, and smart café area.
First TransPennine Express Receives Station Excellence Award
At the HSBC Rail Business Awards First TransPennine Express received the Station of the Year Award for its contribution to the Hull Paragon Transport Interchange. First TransPennine Express was a key partner in the development of the interchange which houses train, bus and coach services under one roof. The Hull Paragon is an important part of the city’s regeneration and improved information points, combined travel centre, refreshment bars, security staff and 24 hour CCTV all form part of the development.