Our CSR Strategy and Management Framework
Our CSR Strategy is built around transforming the way people travel and how they feel about public transport. This transformation is central to our company vision. We are striving both independently and in partnership with our stakeholders to develop more sustainable travel solutions.
Through the implementation of our CSR Strategy we aim to:
- maintain the safety of our services;
- improve the quality, punctuality and reliability of our services;
- improve the customer experience through investment in vehicles, buildings, new technology and employee training;
- work closely with and engage with the communities in which we operate;
- communicate effectively with our stakeholders;
- train and develop our people to meet their aspirations and our business goals;
- develop loyalty and commitment in our employees;
- reduce the environmental footprint of our operations; and
- create supply-chain partnerships to support the achievement of our business objectives.
We will endeavour to secure continuous improvement in all these areas by setting annual targets and monitoring our performance.
OUR MANAGEMENT FRAMEWORK
Our CSR Strategy is developed and monitored by the CSR Steering Committee reporting directly to the Executive Management Board. This committee is chaired by the Group Commercial Director who is the Executive Board member responsible for CSR. Members also include the Chief Executive, the Managing Directors of the UK Bus and Rail divisions and the Presidents of each operating company in North America.
Accountability for implementing the CSR Policy and Strategy lies with each division led by the Divisional Board and delivered through a supporting management structure. A CSR Working Group provides additional resources to effectively coordinate CSR activity across the Group.
Assessment of CSR risks is fully integrated into our risk and controls assessment processes, the results of which are reviewed by our internal audit function. A Group risk assessment, facilitated by our internal audit function, is conducted on a six monthly basis. This procedure considers commercial and financial risks and all material risks to the business covering safety, environment and management of employees and customers. A similar risk assessment process is also conducted six monthly at divisional level by the rail, bus and North American boards.