Our 2007/2008 CSR Goals
| SAFETY |
|---|
| Annual Targets |
|---|
| Achieve over 25% reduction in the staff injury rate |
| Achieve over 25% reduction in the passenger injury rate |
| Achieve over 25% reduction in one day or more lost time injury rate |
| Reduce the SPADs rate |
| Reduce the vehicle collision rate |
|
| CUSTOMER |
|---|
| Annual Targets |
|---|
Achieve the following train company performance:
- First Capital Connect over 89%
- First Great Western over 86%
- First ScotRail over 90%
- First TransPennine Express over 91%
|
| Achieve Secure Station Award standard for 105 First Great Western stations |
| Ensure we deliver at least 99% of our scheduled services in the UK Bus division |
| Achieve Blue Seal certification at an additional eight locations at First Vehicle Services |
| Continue to exceed our goal of 95% trips on time in First Transit. |
|
| COMMUNITY |
|---|
| Annual Targets |
|---|
| Develop our partnership with FirstGroup's national charity Save the Children to maximise the benefit of our community engagement |
| Standardise our processes for assessing charitable giving |
| Develop our relationship with BITC to provide additional volunteering opportunities for employees |
| Establish a process for monitoring our levels of charitable giving |
|
| OUR PEOPLE |
|---|
| Annual Targets |
|---|
| Re-launch employee opinion survey across the UK Rail division and prepare an associated follow-up action plan |
| Introduce a competence-based recruitment process for management posts in the UK Rail division |
| Reduce driver turnover in the UK Bus division to 21% |
| Prepare and deliver performance management training to all UK Bus directors and managers |
| Set up a human resource data management system for the UK Bus division |
| Agree and implement a 'Skills for Life' strategy for the UK Bus division |
| Reduce driver turnover in First Transit by 10% |
| Increase the proportion of the eligible workforce with ASE certification in North America |
|
| ENVIRONMENT |
|---|
| Annual Targets |
|---|
| Reduce carbon dioxide emissions from UK Bus and Rail divisions by 5% on 2006/07 levels |
| Increase waste recycling in the UK Bus division by 5% |
| Achieve ISO 14001 accreditation for three further bus and two additional rail companies |
| Reduce gas consumption by 5% per m2 of floor area on 2006/07 figures in the rail depots |
| Further improve our monitoring of fuel usage and gain a better understanding of trends in carbon dioxide emissions in North America |
| Introduce recycling of general waste at 95 locations across North America |
|
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