Corporate Social Responsibility
Our CSR Strategy is built around transforming the way people travel and how they feel about public transport. This transformation is central to our company vision. We are striving both independently and in partnership with our stakeholders to develop more sustainable travel solutions.
Through the implementation of our CSR Strategy we aim to:
- Maintain the safety of our services
- Improve the quality, punctuality and reliability of our service
- Improve the customer experience through investment in vehicles, buildings, new technology and employee training
- Work closely with and engage with the communities in which we operate
- Communicate effectively with our stakeholders
- Train and develop our people to meet their aspiration and our business goals
- Develop loyalty and commitment in our employees
- Reduce the environmental footprint of our operations
- Create supply-chain partnerships to support the achievement of our business objectives.
We will endeavour to secure continuous improvement in all these areas by setting annual targets and monitoring our performance.
Our annual CSR report charts our progress in achieving our objectives and our performance.
Our 2008 CSR report covers all the Group's activities in the United Kingdom and North America. The reporting period is April 2007 to March 2008, unless otherwise indicated.
Click here to view the summary 2008 CSR report.
Click here to view the full 2008 CSR report.
A printed copy of the summary 2008 CSR report can be obtained by calling 0113 381 5042.